Your questions answered
We understand you might have a few questions before booking your cleaning service with Peace Sparking Cleaning Services. We've compiled the most common queries to provide clear, transparent answers, ensuring you feel confident and informed every step of the way. Your peace of mind is our priority.
Frequently asked questions
Here you'll find comprehensive answers to the most important topics about our cleaning services, from booking and pricing to what happens after your clean. If you can't find what you're looking for, please don't hesitate to contact us directly.
How much will it cost for my home/property?
We offer transparent, competitive pricing tailored to your specific needs. Get a free, no-obligation quote by visiting our get a free quote page or calling us on [07804450518].
Do you charge hourly or per job?
Our pricing is typically per job, based on the size of your property and the specific services requested. This ensures clarity and no hidden surprises.
Are there any hidden fees?
Absolutely not. We pride ourselves on clear and upfront pricing. All costs will be outlined in your free quote.
Do you do end-of-tenancy cleaning?
Yes, we specialise in thorough end-of-tenancy cleaning, designed to help you secure your deposit back. Learn more on our our cleaning services page.
Can you clean ovens, fridges, or inside cupboards?
Certainly! These are popular optional add-on services that can be included in deep cleans, end-of-tenancy, or customised regular cleans.
Do you offer deep cleans or regular domestic cleaning?
We provide both comprehensive deep cleaning for a refreshed start and reliable regular domestic cleaning services to maintain your home's sparkle.
Do you do Airbnb turnovers?
Yes, we offer efficient and reliable Airbnb/short-let cleaning services to ensure your property is always guest-ready.
When can you come — do you work weekends?
We offer flexible scheduling throughout the week, including weekends, to accommodate your busy lifestyle in London and surrounding areas.
Can I book recurring cleans or just one-off?
You can book both one-off cleans and recurring services (weekly, bi-weekly, monthly) to best suit your needs.
How much notice do you need?
While we can sometimes accommodate short-notice requests, we generally recommend booking at least 3 days in advance, especially for deep or end-of-tenancy cleans.
Are you insured?
Yes, Peace Sparking Cleaning Services is fully insured for your complete peace of mind.
Are your staff vetted?
Absolutely. All our cleaning professionals are thoroughly vetted, trained, and are a trusted part of our family-run business.
Can I leave my keys with you?
Yes, many of our clients trust us with their keys. We have a secure key management system, ensuring your property's safety.
Will my pets or valuables be safe?
We treat your home and its contents with the utmost respect and care. We'll discuss any specific instructions regarding pets or valuables during your booking.
What products do you use?
We primarily use high-quality, professional-grade cleaning products. We also offer eco-friendly options upon request, ideal for homes with children, pets, or allergies.
Do you follow a checklist?
Yes, we utilise detailed checklists for each service type to ensure consistency, thoroughness, and that no detail is overlooked.
How do you ensure consistency?
Our family-run ethos means a commitment to high standards. We have experienced, vetted staff, clear checklists, and regular quality checks to ensure consistent excellence.
How do I pay — cash, card, online?
We offer flexible payment options including bank transfer, card payments, and cash. Online payment options are also available for convenience.
Do I pay upfront or after the clean?
Payment is typically collected upon completion of the service. For larger jobs like end-of-tenancy, a deposit might be required.
Can I book via WhatsApp/email/website?
Yes, you can easily book or request a quote through our website, via email at [[email]], or by WhatsApp/phone at [[phonenumber]].
What happens if I need to reschedule?
We understand plans can change. Please contact us as soon as possible, and we'll do our best to reschedule your clean at your convenience.
Do you have a cancellation policy?
Yes, we kindly request 24 hours' notice for cancellations or rescheduling to avoid a cancellation fee. Our full policy will be provided upon booking.
Typically, you just need to provide access to your property. For regular clients, we can arrange secure key collection. If you have specific cleaning preferences or areas to avoid, please let us know in advance.
What cleaning products and equipment do Peace Sparking Cleaning Services use?
We come fully equipped with safe, effective, and professional-grade cleaning products and tools, including mops, vacuums, and microfibre cloths. We also offer optional eco-friendly products for homes with children, pets, or allergies.
Do I need to buy any cleaning supplies?
No, you don't need to buy anything – we supply everything necessary for a thorough clean. However, if you prefer we use your specific branded or eco-friendly products, we're happy to accommodate.
How do you handle keys, access, and property security?
Your security is paramount. Keys are handled with the utmost discretion and securely returned. As a family-run business, we personally supervise staff, and all our cleaners are vetted, reliable, and fully insured. We never duplicate or misplace keys, ensuring your peace of mind.
What should I expect after Peace Sparking Cleaning Services has completed the clean?
You can expect spotless results. Every area requested will be thoroughly checked and left sparkling according to our high standards and checklists. For specific services like end-of-tenancy, optional before/after photos can be provided.
What if I have feedback or concerns after the service?
Your feedback is highly valued! We encourage clients to share their thoughts. If you have any concerns or questions, please contact us promptly via phone, WhatsApp, or email, and we will address them quickly and professionally to ensure your complete satisfaction.
What happens if something was missed or I have additional requests?
Simply get in touch! We're committed to your satisfaction. We will swiftly rectify any issues or discuss additional requests, ensuring your property is exactly as you desire.
What is the professional wrap-up process?
After the clean, we ensure all areas are tidy and ready for immediate use. If we've held your keys, they will be securely returned. Our goal is to leave you with peace of mind and a property you can immediately enjoy.
Ready for a sparkling clean?
Have a question we didn't answer? Or perhaps you're ready to experience the Peace Sparking difference yourself. We're here to help you achieve a spotless home or property with our reliable and meticulous cleaning services in London and surrounding areas.